Revive RX
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be …
Starting at $129 per month per user
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What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
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Popular Features
- Call forwarding (29)9.292%
- Historical reporting (30)9.292%
- Validate callers (29)9.191%
- Agent dashboard (30)8.888%
Reviewer Pros & Cons
Pricing
Essential
$129
Cloud
per month per seat
Professional
$159
Cloud
per month per seat
Premium
$199
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva Contact Center starts at $129.
Reviewers rate Call tracking highest, with a score of 9.8.
The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(43)Attribute Ratings
Reviews
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April 01, 2024
Revive RX
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be able to see their status, their availability, and the many reports that are offered help with managing the team and seeing areas of improvement. The main issues we have been experiencing with Nextiva, Unity, that is, has been having a lot of issues with pop ups during calls of the same call. Other than that, the support team is great! But sometimes you did get transferred 2 to 3 times to reach the correct department.
- Reporting
- Support
- Features
- Self Service
- Unity
- Tech Support
March 31, 2024
Nextiva Contact Center is user-friendly and useful
Our Organization uses Nextiva Contact Center on a daily basis to take/place calls and to communicate with clients. The Nextiva Contact Center system helps to improve our customer service experience to avoid missed calls and to follow up with our clients. The sound function is clear, and the functions to use the system are user-friendly.
- Clear phone calls and communication
- Allows quick contact with clients
- forwarding voicemail to email for ease of access
- Clean and clear platform very user-friendly
- App could have an easier use of access. It works well, but making it a bit more user-friendly would be great.
March 27, 2024
Dialing Up Success with Nextiva Contact Center
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center has been a game-changer for my team of inside sellers!
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!
My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.
Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.
Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
- Clear Calls
- No Dropped Calls
- Metrics
- Call routing
- Clearing Cashe is a challenge for new tech users/dialers
- 2fa (Two-factor authentication) is needed
Score 10 out of 10
Vetted Review
Verified User
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with our clients and not distracted with trying to take notes from the call. This is essential when it's necessary to go back and review details from calls with our clients. It's incredible to think we got by without out before (not sure how).
- Auto-transcription from calls
- Compliance
- Call reviews and audits
- Perhaps ease of use, it did take a little bit getting comfortable but not too bad.
February 06, 2024
Perfect VOIP Solution
We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work up and making sure we don't miss any touches with our customers. We use this to field around 30-50 calls a day and it works great!
- Call Routing
- Splitting Call Responsibilities
- Making sure we don't miss customer calls
- Adding working hours for each user
- Ability to clear missed calls/VM without individually clicking on them
- Less sign outs in the app
February 06, 2024
Connected Conversations Done Right
To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
- Customer Support
- Reliable Services
- Consistent Innovation
- Improved user interfaces
- Improved mobile app support
- Broader search options for admins
February 02, 2024
My #1 VolP App :D
Score 10 out of 10
Vetted Review
Verified User
We get in contact with our carriers, bosses and with ourselves as well. It makes it easier and even fun. I use Nextiva since the very first day at this job, and to be honest, is pretty awesome how this VolP app can do a lot of things for us in this whole logistics world.
- easier to get in contact with our bosses
- I can rapidly call my carrier at anytime.
- I can easily see my contacts.
- Can't mute the call sound when I want
- Can't make a call while another one is incoming.
February 02, 2024
Nextiva VoIP Call Center Best Choice VOIP
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
- Mobile app is a seamless proxy for a users desk phone.
- Voicemail-to-email provides a clear, high quality recording.
- Fully functional desktop app makes the desktop phone unnecessary.
- Call audio quality is superb.
- I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
- Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
We been using Nextiva VoIP Call Center for about 7 Years, the system works fine the only down side issue is the NextivaONE app for the computer, there is an update every 2-3 weeks, the user had to logout and log back in every time there is update, the cellphone app notification will be showing to you forever, there is no way to clean up notification on cellphone app... Beside that in generally the system works great... I still recommend Nextiva VoIP Call Center.
- Handles our incoming call very well
- distribute the call
- the report site is ok... could be easier...
- routing call works great
- The reporting need big improvement
- the Nextiva VoIP Call Center manager dashboard needs improvement, often we can see all the agents on the system
- Nextiva VoIP Call Center is to complicated to make changes
February 01, 2024
Nextiva VoIP Call Center Delivers
Our experience with Nextiva's VoIP Call Center in our healthcare organization has been somewhat challenging. While the system overall is well tolerated with limited downtime and overall suits our unique needs, the confusing reporting interface and software have been a challenge for our interdepartmental communication, impacting overall efficiency. We've faced some difficulties navigating support as well as bringing new team members up to speed, causing delays in addressing patient needs and our internal coordination.
- allows for extensions
- limited downtime
- support available
- user interface
- reporting usability
- new agent set up
January 31, 2024
Nextiva VoIP Call Center
We use the Nextiva VoIP Call Center to filter all incoming call from healthcare facility. Nextiva VoIP Call Center has been good for the use of our company but there are some issue we run into on a daily bases. For 1 it log users out after 4 hours so we have to have staff member remember to login in the afternoon. Personally i have more issue on the app. We have to log out of it at least twice a day to properly use it. We cant clear phone logs. At this time i have over 1500 call and i cant clear them. I go under preference and hit clear all log and it does not work, I preform the health check and half the time it fails. Call are not able to be transfer in the app. In all if using the desk top it is great but I think the app really need to fix.
- track call
- monitor call center
- Nextiva VoIP Call Center features
- App drop call
- App log you out
- unable to transfer at time
January 23, 2024
Nextiva VoIP Call Center is the calling partner everyone needs
Nextiva VoIP Call Center is a tool we use here at office to deal with clients and final customer in a promptly manner. It helps to interact directly with our daily work with people inside and outside our organization. This virtual works amazing also with remote working people. We have been using this for more than 3 years as of now and all we got is such as good experiences using Nextiva VoIP Call Center. Finally, I must say that it's really easy to interact, to install and to update so we are glad to have this tool with us as an important partner in daily basis.
- Remote working
- Friendly interface
- Quick access & fast interaction
- Great connectivity
- Internal chat implementation
- Meetings for internal teams
- Calls recording in terms of quality services
February 23, 2022
Nextiva Is Pretty Solid!
We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
- Call Recordings.
- PBX Solution.
- Remote users phone solution.
- Call center monitoring and reporting.
- Admin doesn't have access to do everything and sometimes requires support's help, which could take a while.
- There's a cost for every little feature, which could deter companies from using it.
- Needs better response time from support.
March 27, 2020
My Review is the only thing that Matters
Nextiva is currently being used by our Demand Generation department and their phone service helps us reach out to our prospects. Their recording portal is very user friendly as compared to another VOIP provider that we also currently use. But the best part of their overall service is their customer hotline. They are all very friendly and willing to help. And by far, a cheaper cost compared to the other VOIP we have.
- Accommodating customer hotline.
- Lower rate.
- User friendly recording portal.
- Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
- In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
- When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
November 01, 2018
Nextiva is good and has potential to be great!
Nextiva Call Center replaced our previous phone system and we currently use it to host our phone system along with our IVR directory, call recording and user monitoring. It is being used by all departments across our whole organization and assists us with monitoring user availability, call recordings for quality assurance and employee performance overall.
- Call recordings are crystal clear
- Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
- User tracking helps us accurately measure availability and overall weekly performance.
- The admin portal is cumbersome to use and times out too frequently.
- The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
- The click-to-call feature inside of our CRM is finicky and often needs resetting.